Shipping Policy

At SunPower Living LLC, we strive to deliver your tools quickly and carefully. This Shipping Policy outlines our shipping practices for orders placed on wholesaleliving.shop.

1. Shipping Locations

We ship to all 50 U.S. states and select international destinations. For international shipping inquiries, please contact us at info@wholesaleliving.shop.

2. Shipping Rates and Free Shipping

• Free Shipping: Orders over $50 qualify for free standard shipping within the ROSEVILLE, CA, metropolitan area (within 50 miles of 2180 BEATTY WAY, ROSEVILLE, CA 95747).

• Standard Shipping: For orders under $50 or outside the free shipping zone, rates start at $5.99, calculated based on weight, dimensions, and destination.

• Expedited Shipping: Available at checkout, with rates starting at $15.99 for 1-2 business day delivery (U.S. only).

3. Processing Time

• Orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

• Orders placed after 12 PM CST may be processed the next business day.

4. Delivery Times

• Local Delivery (Des Moines Area): 1-2 business days for orders over $50; 2-3 business days for others.

• U.S. Standard Shipping: 3-5 business days via UPS or USPS.

• International Shipping: 7-14 business days, depending on destination and customs clearance.

Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Track your package on our website or the carrier’s site.

6. Shipping Restrictions

• We cannot ship to P.O. boxes for oversized items (e.g., ladders, large toolkits).

• Certain products (e.g., lithium-ion battery-powered tools) may have shipping restrictions due to federal regulations. We will notify you if this affects your order.

7. Damaged or Lost Shipments

• Damaged Items: If your order arrives damaged, contact us within 7 days at info@wholesaleliving.shop with photos of the damage. We will arrange a replacement or refund.

• Lost Shipments: If your order does not arrive within the estimated delivery window, contact us, and we will work with the carrier to resolve the issue.

8. Contact Us

For shipping-related questions, reach out to:

• Email: info@wholesaleliving.shop

• Phone: +1 (830) 875-7823

• Address: 2180 BEATTY WAY, ROSEVILLE, CA 95747